Introduction

At Muhamedstores we strive to provide high-quality products and excellent customer service. This Refunds & Returns Policy explains the process, conditions, and timeframes for returning products and requesting refunds when shopping on muhamedstores.com. By purchasing from our Website, you agree to the terms outlined below.

2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused, and unopened condition.
  • The product must be returned with all original packaging, accessories, and documentation.
  • Returns must be requested within 14 days of receiving the order.
  • Certain products, such as opened consumable items (e.g., gummies, vape cartridges), perishable goods, and clearance items, are non-returnable due to health and safety regulations.

3. How to Initiate a Return
If you wish to return a product, follow these steps:

  1. Contact Customer Support – Email us at info@muhamedstores.com with your order number, reason for the return, and any supporting images if applicable.
  2. Receive Authorization – Our team will review your request and provide a Return Authorization Number (RAN) along with return shipping instructions.
  3. Ship the Product – Securely package the item and send it to the provided return address. Customers are responsible for return shipping costs unless the item was defective or incorrect.
  4. Return Processing – Once we receive and inspect the returned item, we will process your refund or replacement within 7-10 business days and notify you via email.

4. Refunds Process

  • Approved Refunds: Refunds will be issued to the original payment method used for purchase.
  • Partial Refunds: In cases where the product is not returned in its original condition, a partial refund may be granted at our discretion.
  • Non-Refundable Items: Certain items such as gift cards, final sale products, and personalized/custom items are not eligible for refunds.
  • Processing Time: Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.

5. Exchanges
If you received a defective or incorrect item, we offer free exchanges. Contact us within 7 days of receiving the product to arrange for a replacement. We will provide a prepaid shipping label for returning the defective or incorrect item.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

7. Cancellations
Orders can be canceled within 24 hours of placement if they have not yet been processed for shipment. Once an order is shipped, it cannot be canceled, and you will need to follow the standard return procedure.

8. Contact Information
For any questions regarding our Refunds & Returns Policy, please contact us:

Muhamedstores
2131 Westwood Blvd, Los Angeles, CA 90025
Email: info@muhamedstores.com

We appreciate your business and strive to provide a smooth and fair return process. Thank you for shopping with us!